Refunds and Returns Policy
We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition.
Terms of Refunds
Only Goods purchased on the SkincareBOOtique.co.uk website can be returned to the SkincareBOOtique for a refund or an exchange.
Due to the nature of our products we are only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable. We will ask you to return the items safely at your expense. If we receive incomplete, damaged or used items we may make reductions to the amount we refund to you. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect goods, please contact us at firstname.lastname@example.org as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund or replacement.
Skincare BOOtique does not accept any liability whatsoever for delayed delivery caused by any third party. Should goods be damaged while it is being shipped to you, skincareBOOtique will provide you with a full refund or exchange. Any and all refunds issued will include all delivery costs paid by you when the Goods were originally purchased.
If you would prefer to contact us directly to cancel, please use the following details:
Telephone: 01938 590926
Post: Lower Varchoel Farm, Guilsfield, Welshpool Powys SY21 9LP
Refunds will be made using the same payment method that you used when ordering the Goods.
We take great care to ensure that your parcel arrives safely; however, some things are out of our control.
If your parcel has arrived damaged, you must contact us within 7 days of receipt.
We will ask you to return the goods and damaged packaging in order for us to investigate further. A refund for the return postage will only be given if you have had our consent to return the goods.
Your rights to return goods are protected under the EU Distance Selling Directive
Refunds will be issued to you within 14 calendar days of the following:
- The day on which we receive the Goods back; or
- The day on which you inform us (supplying evidence) that you have sent the goods back; or
- If we have not yet provided an Order Confirmation or have not yet dispatched the goods, the day on which you inform us that you wish to cancel the contract.
Any Other Questions…
We hope this page has given you the information you need to know. If not, please feel free to ring or email us.
Telephone: 01938 590926